Shipping
Shipping and Delivery
We deliver to most locations within Australia and internationally. We ship domestic orders via Australia Post; registered Parcel Post.
International orders are shipped via FedEx and DHL.
Domestic Shipping
We offer free Australian domestic shipping on all orders over $100.00 (AUD)
On occasion we may contact you and offer you the option of delivery via courier. This service is for orders that exceed Australia Post parameters or for orders being delivered to remote locations or within the metropolitan areas.
International Shipping
We offer a flat rate charge of $35.00 (AUD) for all international orders UNDER 2kg. Please email us at info@utopiagoods.com if you are unsure when placing an order to be delivered outside Australia.
We do not ship to international PO boxes.
All taxes and duties including customs and import taxes are the responsibility of the customer and may be a government requirement of import. Utopia Goods has no control over these and will not refund customers for any charges.
Local Pick Up
Sydney customers have the option to pick up their order from our Paddington store. You can select this option at check out. Upon collection you may be asked for a valid form of ID. All local pick up orders must be paid for and finalised online.
Delivery Times
Utopia Goods endeavours to ship orders within 48hrs of receipt.
Domestic orders will be delivered within 2 – 7 days.
For more information on Australia Post delivery times please visit the Australia Post website: http://auspost.com.au/parcels-mail/standard-delivery-timetables.html
International orders will be delivered within 10 – 16 days.
Tracking
When your order is dispatched we will email you a tracking number. Please follow the link in the email and enter the tracking number provided to get up update of where your order is.
Changing your Shipping Address
Your shipping address can be changed as long as your order has not been dispatched. To change your shipping address, contact Utopia Goods on 02 93577744 as soon as possible.