Returns & Refunds
Returns Policy for Utopia Goods Products
Utopia Goods is happy to offer our customers an exchange or credit note. If you are wanting to exchange your purchase you must contact us within a week of receiving the goods at firstname.lastname@example.org. The item must be in original condition and the customer must cover postage costs. Please include in your return parcel a 3kg express postbag. If you are mailing back an item please include a note with your name and contact details and what you would like to do. Please direct all returns to the below address:
Utopia Goods Online Store
67/61 Marlborough St
Surry Hills NSW 2010
We only refund for faulty items. If you believe your item to be faulty please contact us immediately at email@example.com. We aim to provice our customers with products of the highest standard and quality. If you have received an item with a defect, please contact our Customer Service team, so they can guide you through the returns process and help resolve the problem as swiftly as possible. Please note that we’ll need a photo or two showing the defect/fault, which will speed up the returns process for you.
Refunds Process Time
We will process your refund within 10 business days of receiving the return at our warehouse. Please remember, your financial institution can take an extra few days to get the refund back into your account.
Our fabrics are made using a hand screenprinted technique and there maybe be slight imperfections and natural variations in colours.
There may be slight colour variations between the fabric swatches and the actual fabrics of our sofas due to variation in dye batches in production.
If you received an item you didn’t order
If you have received an item different to the one you ordered, please contact us at firstname.lastname@example.org and we will work with you to resolve the problem as quickly as possible.