Payment & Shipping
Payments for our Online Utopia Goods Shop
For online shopping, we accept Visa, Mastercard, Amex or Debit cards via the security of Eway.
Shipping and Handling
We deliver to most locations within Australia. If the products that you have purchased are in stock, it will be dispatched from our warehouse within the agreed timeframe (usually within 5 business days from receipt of payment). After dispatch, shipping time to most capital cities is usually 7-10 business days. Dates are estimates only.
If the products that you have purchased are out of stock, delivery times can be delayed due to changes in shipping schedules, carrier delays and overseas suppliers changing dates.
We use Australia Post for deliveries of Utopia Goods products within Australia.If items are in stock, orders are sent via Registered parcel post and generally take between 7 – 10 days from the date of order depending on the destination.
From time to time, the Utopia Goods webstore will promote items or have a special product sale. Occasionally, the speed of online sales can exceed the inventory held in our warehouse. In the case that your order is not completed, we will offer a refund or change of goods for the same value. We appreciate your patience in this instance.
Bulky Items – Utopia Goods Products
Items over 5kg, or outside the Australia Post guidelines, will be marked as a “bulky item” and will be charged according to the size, weight and destination.
Upon receiving your order, a staff member will contact you to inform you of any additional costs. Your order will not be processed until we have confirmed a total cost for you.
Deliveries are generally made between Monday and Friday (with the exception of Public holidays). If no one is home to receive the parcel, Australia Post will leave a calling card advising of attempted delivery. The parcel can be picked up at the local post office during normal opening hours. All consignments are sent with a tracking number which will be emailed to you when your order has been dispatched.
Orders are dispatched within 3 business days and you should allow another 2 - 4 business days for domestic parcels to arrive and 7-10 business days for international parcels. If you have any questions or are wishing to track your parcel you can email us at firstname.lastname@example.org. If we are out of stock at that time we will contact you via email as soon as we are notified of your payment.
International Orders for Utopia Goods Products
Both international and domestic shipping is calculated at the checkout once your address details have been entered. The cost will be calculated depending on weight and destination. International and Domestic shipping is done through Australia Post or TNT. PLEASE NOTE: We do not send to PO BOX addresses. Both our postage services are signature on delivery services and you must be available to sign for your parcel upon its delivery. Please contact us before placing your order if you have any special requirements.
Changing shipping address:
Your shipping address can be changed as long as your order has not left the warehouse. To change your shipping address, contact Utopia Goods on (0)2 9699 9710 as soon as possible.
A tracking is ID sent to you in an email from Auspost [AU orders] or DHL [NZ orders]. You can follow the link in that email onto their site, enter the tracking ID and check where your order is.
Pricing and Product Availability
All prices are in Australian dollars ($AUD) and include GST. We take great care to try and avoid errors in pricing and product information. If mistakes occur, we reserve the right to correct them.